Keyrus

Keyrus is an enterprise performance management (EPM) and data consultancy that, in the workforce management context, specializes in long-range contact center capacity planning delivered on the Anaplan platform. Keyrus co-developed the Anaplan Contact Center Planning application and provides the advisory, implementation, and ongoing support services around it.

Overview

Keyrus is a consulting firm focused on connected planning, EPM, and advanced analytics. Rather than selling a standalone product, it implements and supports planning solutions — in the contact center space, the Anaplan-based Contact Center Planning application it jointly developed with Anaplan, which it markets under the theme of "modernizing long-range capacity planning for contact centers." Keyrus has been recognized by Anaplan as a partner of the year for its work on the platform.

The Contact Center Planning application

Capabilities Keyrus reports for the co-developed application include:

• Demand forecasting — importing case-level data, call volumes, and handle times for bottom-up forecasts, with a statistical engine and business-driver adjustments.
• Capacity planning — headcount and resourcing plans, training schedules, and skills-matrix development against service targets.
• Cost analysis — overlaying payroll and general-ledger data to calculate true service costs and compare team efficiency.
• Allocation optimization — linear-programming case allocation that routes work to higher-performing teams based on historical performance and cost.

Keyrus reports labor-cost reductions in the range of several percent for adopters; as with all vendor-reported figures, these reflect the provider's own claims rather than independent measurement.

Service model

Keyrus delivers through a consulting model — advisory (assessments and roadmaps), implementation (design through launch), and a center-of-excellence offering for ongoing support, training, and data integration. This positions Keyrus as the implementation and services layer that brings the Anaplan platform's strategic-planning capability into a contact center. For the broader category and alternatives, see Strategic Workforce Planning.

See also

• Strategic Workforce Planning
• Anaplan
• RealNumbers
• Cinareo
• WFM Technology Selection and Vendor Evaluation
• Long-Range Forecasting