Dynamic Calculators
This is the original calculator gallery page, kept as the historical record. The comprehensive index of all thirteen current WFM Labs interactive tools — including the Erlang Suite, Value Routing Model, Forecast Accuracy Analyzer, and Staffing Gap Optimizer — is at WFM Labs Tools.
Dynamic Calculators, Visual Tools and Model Development
Organizations require effective layouts of information to understand results, discover patterns, tabulate findings, and develop strategies based on this data. WFM Labs seeks to provide a variety of models, reports, and visual analysis tools utilizing various applications to help businesses uncover information.
This page documents the early-generation calculators built in R Studio and Shiny. The current tool catalog has expanded to thirteen browser-native calculators with a unified visual language; that catalog lives at WFM Labs Tools.
Shiny & R Studio
R Studio and Shinyapps allow dynamic visualization and working models, exposing them to an online interface. In this example, we've created an online visualization of the "Power of One" - showing the importance of how losing (or gaining) a single call center rep can dramatically impact interval service level.
Dynamic Calculators - WFM Labs
In addition to Shinyapps and programming in R - various tools are helpful in communicating scenarios to leaders. Examples include modeling the high cost of agent turnover. While you can model this in a standard excel spreadsheet, communicating with an interactive calculator allows users to interact with various parameters, generating a deeper understanding of the dynamics behind the calculation.
See also
- WFM Labs Tools — comprehensive index of the current thirteen interactive tools.
- Power of One
- Erlang-C
- Forecast Accuracy Metrics
